We depend on technology. Our calendars and contacts are conveniently integrated with our smartphones. It is awesome to be alerted […]
Category: customer service
Will customers line up for fresh-brewed banking?
Written byStanding in line can be a good thing! During a recent visit to Seattle we noticed a peculiar thing. Every […]
Extreme service recovery! is customer service
Written byAn airline, believe it or not, points the way in customer service The other day as I was flying to […]
